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Manners

Japanese customers are looking forward to working with Vietnamese people.
However, new customers often worry about whether they can manage the lab well.
Actively communicate with customers to solve common problems. Customers will be happy when you regularly report and communicate with them. On the contrary, if customers respond slowly, it may be because they are busy, so try to limit unnecessary questions.

Greeting customers​

We will greet customers in the following cases:

  • Just joined the company
  • Just joined the lab
  • Just joined a new project

For example:

Dear all,
Let me introduce myself to you.
My full name is [XXXX] and you can call me [XX]-san. I’m [YY] years old. I am a new employee. My strongest skill is [...].
[ Working with you is a great honor for me. Today is my first day working with you. I will learn more things as well as improve myself more so that I can devote myself to the company.
I hope you will support me and I am very grateful for that. And I also hope that we have good coordination in the future and work smoothly and efficiently as well. ]
Thank you very much.
Happy working!

How to communicate with customers​

  • Always add the word san after a Japanese customer's name to show politeness, just like adding Mr/Mis... in English.
  • Customers are not friends, so when communicating with customers, pay attention to using polite words.
    For example, when asking a customer to do something, remember to add please (in case of using English), お願いします (in case of using Japanese), do not write blank.
  • When an error occurs, you must apologize immediately. Especially when it's your fault, you have to apologize first. Don't rush to justify reasons to defend yourself, this will annoy customers.
  • Should be presented in this order: Apologize → describe the problem, error and cause → solution → next time will pay attention not to repeat the same mistake.
  • When receiving customer support, you must express your gratitude by Thanking the customer
  • When you see a customer's message, you must react message immediately, and respond as soon as possible (< 5 minutes). If the message is long and you don't understand the content, message the customer that I will check it and respond as soon as you understood the customer's request.
  • Always be the last to respond (React message does not mean read). Just don't respond when that story ends.